I leased my house with Century 21. On my initial meeting with the agent she explained how tough they were on late payment with tenants.
The agent placed her supposed sister-in-law and her cat in my house. I found out later that it was actually her brother-in-law, the girlfriend, a kid and a hydroponic set up in my garage, which was never checked and they never did the second inspection - not that they would have told me if they found anything suspicious.
They were late every month with payment and it became obvious she was working for the tenant, not me. I sacked Century 21 and employed a new agent who took the tenant to court. They played games and ignored court orders to vacate.
I was left $6k down and with a whole list of other issues.
I asked Century 21 for a refund and they said that because at time of hand over to the new agent, the funds were up to date, that they believed they had done a good job of representing me.
Reason of review: Bad quality.
Monetary Loss: $6000.
Preferred solution: Full refund.
I didn't like: Did not abide by my wishes, Ignored me, Lied to me.